FAQs
Everything you need to know before you shop with Euro Design
Do I get a certificate with my lab grown diamond?
Yes — trust and transparency matter to us. Our lab grown diamonds are independently certified by IGI, one of the world's leading gemological institutes, verifying each stone's grading and origin.
Diamonds from 0.50 carat upwards include a free individual IGI certificate as standard.
Want the finished jewelry certified too? An IGI Jewelry Certificate is available on request for USD 94.
What types of jewelry does Euro Design offer?
Euro Design specializes in fine diamond jewelry from engagement rings and wedding bands to earrings, pendants, and bracelets. Our collections range from timeless classics to modern statement pieces, so there's something for every taste.
How long does it take to make and process my order?
Most orders are crafted and prepared for dispatch within 7–8 working days, though this can vary by product. To keep things transparent, each product page displays its estimated shipping date so you know exactly when to expect your piece. If you have questions about a specific item's timeline, just reach out — we're happy to help.
Are your lab grown diamonds ethically sourced?
Yes. Every lab grown diamond we use is conflict-free and eco-friendly, sourced under strict ethical standards you can feel good about.
Can I get a custom jewelry design made?
Of course! Our design team loves bringing ideas to life. Work directly with our skilled designers to create a one-of-a-kind piece that reflects your personal vision.
How do you maintain quality standards?
Every Euro Design piece is handcrafted by experienced artisans and passes through a thorough quality inspection before it leaves our workshop, ensuring exceptional craftsmanship and long-lasting durability.
Can I change or cancel my order after placing it?
Because we begin working on orders right away, changes or cancellations are accepted within 2 days of purchase. Contact us within that window and we'll do everything we can to accommodate your request.
What does Euro Design do for sustainability?
Responsibility is built into how we work. We use recycled materials wherever possible, source our lab created diamonds through an ethical supply chain, and are always looking for ways to shrink our environmental footprint.
Do you offer engraving?
Yes — engraving is complimentary. Simply add your engraving details at checkout. Forgot to include it? Email us your engraving text before your order ships and we'll take care of it.
How can I contact Euro Design?
Reaching us is easy. Follow us on Instagram at [your handle] for new designs and inspiration, email us at care@eurodesignco.shop for immediate assistance. We're always happy to help!
Is your jewelry solid metal or plated?
All our jewelry is crafted from solid precious metals — 10k, 14k, or 18k gold, and platinum. Every piece carries a purity hallmark stamped inside, so you can be confident you're getting genuine solid metal with no plating. That's what gives our jewelry its durability and lasting value.
Are lab-grown diamonds real diamonds?
Yes, completely. Lab-grown diamonds have the identical physical, chemical, and optical properties of natural diamonds — the same brilliance, fire, and sparkle. The only difference is their origin: they're grown in controlled laboratory conditions rather than mined. Even to a trained eye they're visually indistinguishable from natural diamonds; only advanced laboratory testing by institutes like GIA, IGI, or EGL can tell them apart.
Are Euro Design's lab-grown diamonds certified?
Yes. Our lab-grown diamonds are certified by leading gemological institutes such as IGI or GIA, giving you independent confirmation of each diamond's authenticity and grading — so you can buy with total confidence.
Do you ship internationally?
Yes! Euro Design delivers to 74 countries around the globe — including the USA, Canada, the UK, Australia, New Zealand, and destinations across Europe, the Middle East, Africa, and South America. Wherever you are, beautiful jewelry is never out of reach.
How will my order arrive?
Your order's safe and prompt arrival is our top priority. All orders within the USA are shipped exclusively via FedEx, a reputable and established carrier we trust to deliver reliably. Every package is handled with care and shipped securely from our workshop to your door.
Will I need to pay customs duties?
For orders within the USA, there are no customs duties, and shipping is completely free. For orders outside the USA, customs duties or import taxes may apply depending on your country's regulations, and shipping charges vary based on your location and order. For more information, please contact us and we'll be happy to help.
How long will delivery take?
Every piece is sent via FedEx 2-Day Insured Shipping within the United States, so your order arrives quickly and is fully protected from the moment it leaves our hands until it reaches your door.
Shipping outside the U.S.? We'd love to get your piece to you. International shipping is arranged individually so we can find the safest, most reliable option for your location. Just reach out before placing your order and we'll put together the best solution for you.
Please note that shipping begins once your piece is finished and ready to go, so remember to factor in the 4-5 Weeks crafting time mentioned above.
What are your return, exchange, and cancellation policies?
We want you to love your purchase. Here's how our policies work:
Returns — Items purchased from our website can be returned for a refund within 7 days of delivery. Simply start the return process and make sure the item is shipped back to us within the 7-day window.
Exchanges — Ready-made pieces purchased from our website can be exchanged within 7 days of delivery. Please note that custom-designed orders are made especially for you and are therefore final sale — they can't be returned, exchanged, or refunded.
Cancellations — Orders can be cancelled free of charge within 2 days of purchase. After that, since production is already underway, a cancellation fee of 15% of the order total applies.
Are custom or personalized pieces returnable?
Unfortunately, no. Because custom and personalized jewelry is crafted specifically to your requirements — your design, your measurements, your engraving — these pieces can't be returned or exchanged. We recommend carefully reviewing every detail of your order (ring size, engraving text, metal choice, and design specifications) before confirming your purchase, so your finished piece is exactly what you dreamed of. If you're ever unsure about a detail, reach out before ordering and we'll gladly walk you through it.
Who pays for return shipping?
Return shipping costs are the customer's responsibility. When sending an item back, please include all original documentation and packaging — this protects your piece during transit and ensures we can process your return smoothly once it arrives. We'd also recommend using a tracked and insured shipping service for your own peace of mind, given the value of the item.