Terms & Conditions

About Euro Design

Welcome to Euro Design, your online destination for diamonds, diamond jewelry, engagement rings, wedding bands, and other fine jewelry.

Our website allows customers to explore loose diamonds, ready-made jewelry designs, and selected customizable jewelry options. We aim to assist you throughout your purchase journey, including product selection, diamond information, order processing, shipping, and delivery.

By accessing or using the Euro Design website, placing an order, or using any of our services, you agree to be bound by these Terms & Conditions.

PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR RIGHTS, RESPONSIBILITIES, PURCHASES, PAYMENTS, RETURNS, AND USE OF OUR WEBSITE.

1. Terms and Validity

• These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other policies published on our website, govern your use of the Euro Design website and services.
• This agreement is between Euro Design ("Euro Design", "we", "us", or "our") and you, the customer or website user ("you", "your", or "User").
• By accessing our website or purchasing from us, you confirm that you have read, understood, and agreed to these Terms & Conditions.
• If you do not agree with these terms, you should not use our website or services.

2. Website Registration and Account Information

If our website allows you to create an account, you may be required to provide information including:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Account password

• You are responsible for ensuring that all information provided is accurate, complete, and up to date.
• Your password and login details must be kept private and confidential.
• You are responsible for all activities carried out through your account.
• Euro Design will never ask you to provide your password through email, phone, or any communication outside the secure login process.

3. Purchasing Products on Our Website

• Products displayed on our website are provided for information and shopping purposes.
• The display of a product does not necessarily constitute a legally binding offer.
• When you place an order, you are submitting an offer to purchase the selected product.
• An order will only be considered accepted once Euro Design confirms and processes the order.

We reserve the right to:

• Accept or reject an order
• Cancel an order
• Request additional information before processing an order
• Limit the quantity of products purchased
• Refuse orders suspected of fraud or unauthorized activity

If an order is cancelled after payment has been received, any applicable refund will be processed according to our refund policy.

4. Product Availability

We aim to maintain accurate product availability information. However, jewelry, diamonds, gemstones, and other products may have limited availability.

If a product becomes unavailable, we may:

• Contact you with an alternative option
• Offer a replacement product
• Provide an estimated availability date
• Cancel the affected item or order
• Issue an applicable refund

Product availability is not guaranteed until the order has been confirmed and processed.

5. Product Information

Euro Design makes reasonable efforts to ensure that product descriptions, images, specifications, diamond details, metal information, measurements, and other information displayed on our website are accurate.

Minor differences may occur due to:

• Photography
• Lighting
• Screen display settings
• Manufacturing variations
• Hand-finishing
• Stone characteristics
• Measurement tolerances

The actual color, appearance, proportions, or dimensions of a product may vary slightly from the images displayed online. Minor variations should not necessarily be considered defects.

6. Diamond and Gemstone Information

Diamonds and gemstones, whether natural or laboratory-created, may have individual characteristics.

Product information may include:

• Carat weight
• Color
• Clarity
• Cut
• Measurements
• Certification
• Origin or growth method

Where applicable, selected diamonds may be accompanied by grading reports or certificates issued by independent laboratories. Euro Design does not control the grading standards or opinions of independent laboratories.

7. Pricing

• Prices displayed on the website are shown in the currency indicated on the website.
• Prices may change at any time without prior notice.
• Euro Design reserves the right to correct pricing errors.
• If a product has been listed at an incorrect price, we may cancel the order or contact you before processing it.

The final amount may include additional charges such as:

• Shipping charges
• Insurance
• Sales tax or VAT
• Customs or import duties
• Currency conversion charges
• Payment processing charges, where applicable

8. Taxes, Duties and International Orders

• International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
• Such charges may not be included in the product price or shipping charges unless clearly stated during checkout.
• Euro Design is not responsible for customs delays or additional charges imposed by local authorities.

9. Payment

Payment must be completed using one of the payment methods available through our website.

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method.
• The payment information provided is accurate.
• You authorize the applicable charges associated with your order.

Orders may be subject to payment verification and fraud-prevention checks.

10. Order Verification and Fraud Prevention

For security reasons, we may request additional information to verify an order, including:

• Billing information
• Shipping information
• Contact information
• Payment authorization
• Identity verification, where necessary

Failure to provide requested verification information may result in order cancellation.

11. Orders for Resale

Products purchased from Euro Design are primarily intended for personal use unless otherwise agreed.

We reserve the right to limit, refuse, or cancel orders that appear to be placed for unauthorized resale or redistribution, including multiple orders associated with:

• The same customer account
• The same payment method
• The same billing address
• The same shipping address
• Related customer accounts

12. Customized and Personalized Jewelry

Customized products may include:

• Engraving
• Custom ring sizes
• Personalized designs
• Custom diamond selections
• Custom metal options
• Made-to-order jewelry
• Special modifications

Once production begins, customized or personalized products may not be eligible for cancellation, return, refund, or exchange except where required by law or where the product is defective.

13. Ring Sizes and Measurements

• Customers are responsible for selecting the correct ring size before placing an order.
• Ring sizing may vary slightly depending on the ring design, band width, sizing standards, and manufacturing tolerances.
• Additional charges may apply for resizing after production or delivery.
• Certain designs may not be eligible for resizing.

14. Shipping and Delivery

Orders will be shipped according to our Shipping Policy. Estimated delivery dates are provided for convenience and are not guaranteed unless specifically stated.

Delivery times may be affected by:

• Courier delays
• Customs clearance
• Weather conditions
• Public holidays
• Incorrect shipping addresses
• Remote delivery locations
• Security checks

15. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our separate Return & Refund Policy. Certain products, including customized, personalized, engraved, resized, or made-to-order items, may not be eligible for return or exchange.

16. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may not be available once:

• The order has entered production
• Customization has started
• A diamond has been specially sourced
• The item has been engraved
• The item has been resized
• The order has already been shipped

17. Intellectual Property

All content available on the Euro Design website may include:

• Logos
• Product images
• Graphics
• Product descriptions
• Text and videos
• Branding and icons
• Website layouts
• Jewelry designs

Such content is owned by, licensed to, or used with permission by Euro Design and may not be copied, reproduced, modified, distributed, published, or commercially used without prior written permission.

18. Website Use

You agree not to use our website:

• For fraudulent or unlawful purposes
• To interfere with website security
• To introduce viruses or malicious software
• To collect customer information without authorization
• To impersonate another person
• To attempt unauthorized access to our systems
• To misuse website content

19. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, delivery companies, laboratories, social media platforms, or other external services. Euro Design is not responsible for the content, availability, security, or policies of third-party services.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Euro Design will not be responsible for indirect, incidental, special, or consequential losses arising from:

• Use of our website
• Website interruptions
• Delivery delays
• Third-party services
• Customer-provided incorrect information
• Circumstances outside our reasonable control

21. Force Majeure

Euro Design will not be responsible for delays or failure to perform obligations caused by events outside our reasonable control, including:

• Natural disasters
• War
• Government restrictions
• Customs delays
• Strikes
• Transportation disruptions
• Courier delays
• Internet or power outages
• Supplier disruptions

22. Privacy

Your personal information will be collected, stored, and processed according to our Privacy Policy. By using our website, you acknowledge that you have reviewed our Privacy Policy.

23. Changes to These Terms

• Euro Design reserves the right to modify or update these Terms & Conditions at any time.
• Changes will become effective once published on our website unless otherwise stated.
• Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions.

24. Governing Law

These Terms & Conditions will be governed by the laws applicable to Euro Design's registered business location, unless mandatory consumer protection laws require otherwise.

25. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Euro Design
Email: care@eurodesign.shop
Website: eurodesign.shop