Return & Exchange Policy

Returns & Refund Policy

At Euro Design, we want you to be completely satisfied with your purchase. We aim to make our return and refund process simple, clear, and hassle-free.

Return & Refund Window

  • Our return policy applies to ready-made items purchased from our website and is valid for 7 days from the date of delivery.
  • To request a return or refund, please contact us within 7 days of receiving your order at Care@eurodesignco.shop.
  • Unfortunately, we are unable to accept returns, refunds, or exchanges requested after the 7-day return period has expired.

Custom Orders – No Returns

All custom orders are final sale and are not eligible for returns, refunds, or exchanges. This includes:

  • Customized or personalized jewelry
  • Engraved jewelry
  • Made-to-order or specially manufactured pieces
  • Items altered or resized according to the customer's request

Because these products are specially created for you, they cannot be returned. If a custom item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we will arrange a repair or replacement.

Return Eligibility

To qualify for a return, the item must meet the following conditions:

  • The item must be a ready-made item purchased from our website (not a custom order).
  • The item must be unused and unworn.
  • The item must be in its original condition.
  • The item must be returned in its original packaging.
  • All certificates, tags, accessories, and documents supplied with the product must be included.
  • The product must not show signs of wear, damage, alteration, or misuse.

Euro Design reserves the right to refuse a return if the item does not meet the above eligibility requirements.

Refund Process

  1. Once we receive your returned item, our team will inspect the product.
  2. We will notify you by email regarding the approval or rejection of your refund.
  3. If your refund is approved, it will be processed to your original method of payment.
  4. Please allow approximately 1–2 business days for us to process your approved refund.

Please note that your bank, credit card company, or payment provider may require additional time for the refund to appear in your account.

Late or Missing Refunds

If you have not received your approved refund, please follow these steps:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider, as processing times may vary.
  3. Contact your bank, as additional processing time may be required.

If you have completed all of the above steps and still have not received your refund, please contact us at Care@eurodesignco.shop

Exchanges

  • We only replace items if they are defective, damaged, or incorrect upon arrival.
  • If you receive a defective, damaged, or incorrect item, please contact us at Care@eurodesignco.shop.
  • Please include your order number, product details, and clear photographs of the item.
  • Once your request is reviewed, our team will provide you with the appropriate return or exchange instructions.

Return Shipping

  • Before returning any jewelry, loose stones, gemstones, or other products, please contact us at Care@eurodesignco.shop.
  • Our team will provide you with the correct return instructions and return address.
  • Please do not return any item without contacting us first.
  • Customers are responsible for return shipping costs unless the product was received damaged, defective, or incorrect due to an error by Euro Design.
  • Original shipping charges and return shipping costs are generally non-refundable, where permitted by applicable law.
  • Shipping times for replacement or exchanged products may vary depending on your location and product availability.

High-Value Returns

For returns valued at $200 or more, we strongly recommend using:

  • A trackable shipping service
  • Signature confirmation
  • Shipping insurance

Euro Design cannot guarantee receipt of returned items that are lost or damaged while in transit before reaching us.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Euro Design
Email: Care@eurodesignco.shop